Why is this changing?
Internet at Regents Park has been provided as a bulk service billed to the building. That agreement ends on November 1, 2026. From then on, residents hold their own accounts directly with American Wide Broadband, which means you choose your own speed and manage your own service.
Will my internet stop working?
Not if you register before November 1, 2026. Residents who register keep the same connection with no interruption. If you don't register, service turns off on November 1, 2026 and you can sign up here to have it restored.
Do I need new equipment or an installation appointment?
No. That is why we ask for its MAC address - we need the MAC address of the modem, not the router. It lets us move your modem onto your new account remotely.
Where do I find the MAC address?
On the bottom of your modem. We only need the modem's MAC address. It is usually labelled MAC, MAC ID, or CM MAC, and is twelve characters long, like AA:BB:CC:DD:EE:FF. During registration you only need to enter its last four characters - we match those against the modems on your riser.
What happens after I register?
We email you a link to set up your customer portal, where you can see your plan, billing history, and invoices, and update your card. If anything looks wrong, email info@awbworld.com.